Frequently Asked Questions
Everything you need to know about shopping for your stylish pet.
How do I determine the correct size for my pet?
We recommend measuring your pet's neck, chest, and back length according to our Size Guide found on each product page. If your pet is between sizes, we suggest choosing the larger size for a more comfortable fit.
What is your return policy for pet apparel?
We accept returns within 30 days of purchase, provided the items are unworn, unwashed, and include all original tags. For hygiene reasons, items must be free of pet hair.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order has been dispatched from our warehouse.
Are the fabrics used safe and comfortable for pets?
Absolutely. We prioritize high-quality, breathable, and non-toxic fabrics like organic cotton and soft knits to ensure your pet stays comfortable and irritation-free while looking their best.
Can I wash the clothes in a washing machine?
Most of our items are machine washable on a gentle cycle with cold water. However, we recommend checking the specific care label on each garment to ensure its longevity.
Do you offer international shipping?
Yes, Petplanet ships to over 50 countries worldwide. International shipping rates and delivery times are calculated at checkout based on your specific location.